{"id":1304,"date":"2023-03-08T11:26:56","date_gmt":"2023-03-08T10:26:56","guid":{"rendered":"https:\/\/brugel.brusim.be\/?page_id=1304"},"modified":"2023-06-30T13:57:43","modified_gmt":"2023-06-30T11:57:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/brugel.brusim.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1304\" class=\"elementor elementor-1304 elementor-478\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4856fa9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4856fa9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-edead10\" data-id=\"edead10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8feb47c elementor-widget elementor-widget-heading\" data-id=\"8feb47c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95c5682 elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"95c5682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">Find the most frequently asked questions on this page.<\/span>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af874a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af874a2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ab4cd9\" data-id=\"7ab4cd9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9e72dd elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"c9e72dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-c9e72dd\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active \" data-tabid=\"c9e72dd\">\n            <div class=\"eael-tabs-nav \">\n                <ul class=\"\" role=\"tablist\">\n                                            <li id=\"questions-about-brusim-our-simulator\" class=\"active-default eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"questions-about-brusim-our-simulator-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Questions about BruSim, our simulator<\/span>                                                    <\/li>\n                                            <li id=\"questions-about-entering-data\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"questions-about-entering-data-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Questions about entering data<\/span>                                                    <\/li>\n                                            <li id=\"questions-about-the-results\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"questions-about-the-results-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Questions about the results<\/span>                                                    <\/li>\n                                            <li id=\"questions-about-suppliers-and-energy\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"questions-about-suppliers-and-energy-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Questions about suppliers and energy<\/span>                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"questions-about-brusim-our-simulator-tab\" class=\"clearfix eael-tab-content-item active-default\" data-title-link=\"questions-about-brusim-our-simulator-tab\">\n\t\t\t\t        <style>.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-accordion-icon{font-size:16px;color:#333;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg.fa-accordion-icon{height:16px;width:16px;line-height:16px;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list .eael-accordion_media-icon i{font-size:16px;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list .eael-accordion_media-icon svg{height:16px;width:16px;line-height:16px;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-accordion-icon,\n                    .elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-wrapper .eael-accordion_media-lists .eael-accordion_media-list{gap:10px;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .eael-accordion-tab-title{color:#333;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-content .eael-accordion_media-title{color:#333;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-accordion-icon-svg svg{color:#333;fill:#333;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg{fill:#333;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list .eael-accordion_media-icon{color:#333;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover, \n                .elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-wrapper .eael-accordion_media-lists .eael-accordion_media-list:not(.active):hover{background-color:var( --e-global-color-secondary );}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover .eael-accordion-tab-title,\n                    .elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list:not(.active):hover .eael-accordion_media-title{color:var( --e-global-color-c696dce );}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover .fa-accordion-icon{color:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover .fa-accordion-icon svg{color:#fff;fill:#fff;}.elementor-1313 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.eael-accordion-header.active .eael-accordion-tab-title{color:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-accordion-icon{color:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-accordion-icon svg{color:#fff;fill:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active svg.fa-accordion-icon{fill:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list.active .eael-accordion_media-icon i{color:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list.active .eael-accordion_media-icon svg{fill:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-content{color:#333;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list .eael-accordion_media-content .eael-accordion_media-description{color:#333;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle, .elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header > .fa-toggle-svg{font-size:16px;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg.fa-toggle{height:16px;width:16px;line-height:16px;fill:#444;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle{color:#444;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle svg{color:#444;fill:#444;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-toggle{color:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-toggle svg{color:#fff;fill:#fff;}.elementor-1313 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active svg.fa-toggle{fill:#fff;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1313\" class=\"elementor elementor-1313 elementor-1056 elementor-1056\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e77fa4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e77fa4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c683e0\" data-id=\"2c683e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b18542 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"5b18542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-5b18542\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"5b18542\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-do-i-use-the-price-simulator\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9551\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I use the price simulator?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9551\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"how-do-i-use-the-price-simulator\"><p>This simulator allows you to compare offers made by electricity and gas suppliers in the Brussels-Capital Region.<\/p>\n<p><strong>How do I start?<\/strong><\/p>\n<ol>\n<li>Have your last annual electricity or gas bill at hand.<\/li>\n<li>Enter your details. For more information, click on the &#8216;?&#8217;.<\/li>\n<li>Depending on your consumption, you will get a list of suppliers and their prices, based on the details provided. The list will be divided into fixed-price offers and variable-price offers.<\/li>\n<li>You can select up to five offers for a more detailed comparison.<\/li>\n<li>Save your results in .pdf or .csv (Excel) format.<\/li>\n<\/ol>\n<div id=\"ConnectiveDocSignExtentionInstalled\"> <\/div>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"who-is-this-simulator-for\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-9552\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Who is this simulator for?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9552\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"who-is-this-simulator-for\"><p>The simulator is designed to be used by low-voltage (&lt;100 kVA of power with an annual statement) electricity users, usually individuals and small and medium-sized businesses.<\/p>\n<p>No simulation is available for medium-voltage and medium-pressure consumers.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-does-brugel-retrieve-the-data-from-providers\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-9553\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How does BRUGEL retrieve the data from providers?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9553\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"how-does-brugel-retrieve-the-data-from-providers\"><p>Suppliers, on a voluntary basis, provide BRUGEL with their price offers. These offers are validated by BRUGEL before they are added to our simulator. The simulator is updated monthly to adjust tariffs as well as other items.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"methodology-of-het-price-simulator\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-9554\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Methodology of het price simulator?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9554\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"methodology-of-het-price-simulator\"><p>Since November 2022, the VREG, the CWaPE, BRUGEL and the CREG (the 3 regional regulators and the federal regulator) have been using a uniform method to calculate the estimated annual cost of variable-price electricity and natural gas contracts.<\/p>\n<p>The new method takes into account the energy prices forecast for the next 12 months, based on the quotations available on the energy exchanges for future deliveries. The aim of this calculation method is to provide the most reliable possible ranking of suppliers&#8217; offers in the interests of consumers.<\/p>\n<p>In this <a href=\"https:\/\/www.brugel.brussels\/publication\/document\/notype\/2023\/fr\/Methodologie-Calcul-BruSim.pdf\" target=\"_blank\" rel=\"noopener\">document<\/a>, you will find details of the calculation methodology used for BruSim. Since this methodology is the same as the methodology used for the V-test\u00ae, the description below is a translation of the VREG methodology.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"questions-about-entering-data-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"questions-about-entering-data-tab\">\n\t\t\t\t        <style>.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-accordion-icon{font-size:16px;color:#333;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg.fa-accordion-icon{height:16px;width:16px;line-height:16px;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list 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svg{color:#333;fill:#333;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg{fill:#333;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list .eael-accordion_media-icon{color:#333;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover, \n                .elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-wrapper .eael-accordion_media-lists .eael-accordion_media-list:not(.active):hover{background-color:var( --e-global-color-secondary );}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover .eael-accordion-tab-title,\n                    .elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list:not(.active):hover .eael-accordion_media-title{color:var( --e-global-color-c696dce );}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover .fa-accordion-icon{color:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover .fa-accordion-icon svg{color:#fff;fill:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header:hover svg.fa-accordion-icon{fill:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list:hover .eael-accordion_media-icon i{color:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list:hover .eael-accordion_media-icon svg{fill:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active, \n                .elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-wrapper .eael-accordion_media-list.active{background-color:var( --e-global-color-secondary );}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active{color:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .eael-accordion-tab-title{color:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-accordion-icon{color:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-accordion-icon svg{color:#fff;fill:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active svg.fa-accordion-icon{fill:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list.active .eael-accordion_media-icon i{color:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list.active .eael-accordion_media-icon svg{fill:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-content{color:#333;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list .eael-accordion_media-content .eael-accordion_media-description{color:#333;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle, .elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header > .fa-toggle-svg{font-size:16px;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg.fa-toggle{height:16px;width:16px;line-height:16px;fill:#444;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle{color:#444;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle svg{color:#444;fill:#444;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-toggle{color:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-toggle svg{color:#fff;fill:#fff;}.elementor-1329 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active svg.fa-toggle{fill:#fff;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1329\" class=\"elementor elementor-1329 elementor-1090 elementor-1090\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e77fa4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e77fa4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c683e0\" data-id=\"2c683e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b18542 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"5b18542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-5b18542\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"5b18542\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-data-do-i-need-for-the-simulation\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9551\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What data do I need for the simulation?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9551\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"what-data-do-i-need-for-the-simulation\"><p>You should ideally use:<\/p>\n<ul>\n<li>your annual gas or electricity bill<\/li>\n<li>the e-mail sent to you by Sibelga with your EAN code<\/li>\n<\/ul>\n<p>For electricity, you will need to know your:<\/p>\n<ul>\n<li>annual consumption during peak hours (day) in kWh<\/li>\n<li>annual consumption during off-peak hours (night) in kWh (if applicable)<\/li>\n<li>annual consumption exclusively at night in kWh (if applicable)<\/li>\n<li>power of your connection in kVA (found on the letter received from SIBELGA containing your EAN code)<\/li>\n<\/ul>\n<p>For gas, you will need to know your:<\/p>\n<ul>\n<li>annual consumption in kWh<\/li>\n<\/ul>\n<p>If you do not have this information, you can still retrieve an indicative simulation based on predefined consumption profiles.<\/p>\n<ol>\n<li style=\"list-style-type: none\"> <\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-do-i-import-a-consumption-file\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-9552\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I import a consumption file?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9552\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"how-do-i-import-a-consumption-file\"><p>Do you have a digital meter and more than a year\u2019s worth of quarter-hourly data? Then you can upload your consumption data. <\/p>\n<p>Please note : the file you upload must be in Excel or CSV format and contain <strong><u>at least one year&#8217;s worth of consumption data<\/u><\/strong> to be taken into account. All information about the accepted format can be found in <a href=\"https:\/\/brugel.brussels\/publication\/document\/notype\/2025\/fr\/Documentation-Technique-Contrat-dynamique.pdf\">our sample file<\/a>. <\/p>\n<p>You can also download your consumption data directly from your customer portal on your grid operator\u2019s website (Fluvius, Sibelga, etc.). Please note: since at least one year\u2019s worth of data is required, Sibelga data will be available no earlier than June 2026. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-is-the-difference-between-the-various-meters\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-9553\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is the difference between the various meters?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9553\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"what-is-the-difference-between-the-various-meters\"><p><strong>Single-rate meter:<\/strong><\/p>\n<p>This meter is also called a single-phase meter. It has only one display. No distinction is made between peak and off-peak hours.<\/p>\n<p><strong>Dual-rate meter:<\/strong><\/p>\n<p>Dual-rate meters have two displays which are alternately engaged and cut at the beginning of each rate period. Consumption during peak and off-peak hours is recorded separately.<\/p>\n<p>The weekend is considered off-peak.<\/p>\n<p><strong>Night-only meter:<\/strong><\/p>\n<p>A night-only meter is, as its name indicates, a meter that works only at night. The hours of operation are available from the distribution system operator.<\/p>\n<p>The weekend is not considered as night hours, unlike the dual-rate meter.<\/p>\n<p><strong>A bi-directional meter:<\/strong><\/p>\n<p>In the case of decentralised generation systems (solar panels, etc.), bi-directional meters separately measure the energy taken from and fed into the grid. Bi-directional meters can be programmed as single-rate or dual-rate meters.<\/p>\n<p>For gas, there is no consumption range available.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"why-is-it-necessary-to-know-the-power-of-my-connection\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-9554\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Why is it necessary to know the power of my connection?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9554\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"why-is-it-necessary-to-know-the-power-of-my-connection\"><p>The power of your connection is measured in kVA (kilovolt-amps). It can be found on the letter sent by SIBELGA containing your EAN code. If you don&#8217;t know your connection, you can still run a simulation by choosing the default power (6.1 &#8211; 9.6 kVA). The power of your connection is used to determine the amount of the PSO (Public Service Obligation) levy on your annual electricity bill.<\/p>\n<p>There is also a PSO levy on your annual gas bill based on the calibre of your gas meter (G4 or G6 for residential meters).<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-is-the-difference-between-m-and-kwh\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-9555\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is the difference between m\u00b3 and kWh?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9555\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"what-is-the-difference-between-m-and-kwh\"><p>The annual gas consumption you are billed for is measured in kWh, a unit that refers to the <strong>energy<\/strong> contained in an amount of gas. Your meter measures the amount of gas in m\u00b3, i.e. <strong>the volume<\/strong> of a certain amount of gas.<\/p>\n<p>The conversion of m\u00b3 into kWh depends on the calorific power of the gas delivered to you.<\/p>\n<p>The distribution system operator publishes gross calorific power values monthly.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-are-the-standard-gas-and-electricity-consumer-profiles-used-by-the-simulator\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-9556\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What are the standard gas and electricity consumer profiles used by the simulator?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9556\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"what-are-the-standard-gas-and-electricity-consumer-profiles-used-by-the-simulator\"><p>The standard consumer profiles for running a simulation without exact consumption figures are:<\/p>\n<p><strong>For electricity:<\/strong><\/p>\n<ul>\n<li>Studio\/apartment with lighting, refrigerator, &#8230;: 600 kWh (peak time).<\/li>\n<li>Small family with dishwasher\/clothes washer: 1200 kWh (peak time).<\/li>\n<li>Medium family with electric water boiler (and day night meter): 1600 kWh (peak time) en 1900 kWh (off-peak).<\/li>\n<li>Medium family with electric water boiler: 3500 kWh (peak time).<\/li>\n<li>Large family with electric water boiler: 3600 kWh (peak time) and 3900 kWh (off-peak).<\/li>\n<li>Large family with electric heater : 3600 kWh (peak time), 3900 kWh (off-peak) and 12500 kWh (night-only meter).<\/li>\n<\/ul>\n<p><strong>For gas:<\/strong><\/p>\n<ul>\n<li>Cooking\/Warm water : small consumption: 2.326 kWh.<\/li>\n<li>Cooking\/Warm water : large consumption: 4.652 kWh.<\/li>\n<li>Cooking\/Warm water\/Heating : small consumption: 23.260 kWh.<\/li>\n<li>Cooking\/Warm water\/Heating : large consumption: 34.890 kWh.<\/li>\n<li>Collective heating system for at least 10 units: 290.750 kWh.<\/li>\n<\/ul>\n<p>We do not currently have standard consumer profiles for low-voltage corporate customers. The simulator can therefore not provide default values for these users.<\/p>\n<p>However, in the Brussels region, the median annual consumption of all low-voltage corporate customers is 3163 kWh. For gas, this median consumption is: 13,685 kWh.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"questions-about-the-results-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"questions-about-the-results-tab\">\n\t\t\t\t        <style>.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-accordion-icon{font-size:16px;color:#333;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg.fa-accordion-icon{height:16px;width:16px;line-height:16px;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list .eael-accordion_media-icon i{font-size:16px;}.elementor-1344 .elementor-element.elementor-element-5b18542 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);}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active{color:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .eael-accordion-tab-title{color:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-accordion-icon{color:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-accordion-icon svg{color:#fff;fill:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active svg.fa-accordion-icon{fill:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list.active .eael-accordion_media-icon i{color:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list.active .eael-accordion_media-icon svg{fill:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-content{color:#333;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-accordion_media-list .eael-accordion_media-content .eael-accordion_media-description{color:#333;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle, .elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header > .fa-toggle-svg{font-size:16px;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg.fa-toggle{height:16px;width:16px;line-height:16px;fill:#444;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle{color:#444;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle svg{color:#444;fill:#444;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-toggle{color:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-toggle svg{color:#fff;fill:#fff;}.elementor-1344 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active svg.fa-toggle{fill:#fff;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1344\" class=\"elementor elementor-1344 elementor-1099 elementor-1099\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e77fa4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e77fa4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c683e0\" data-id=\"2c683e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b18542 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"5b18542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-5b18542\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"5b18542\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"whats-the-difference-between-fixed-price-variable-price-and-dynamic-pricing\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9551\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What's the difference between fixed price, variable price and dynamic pricing?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9551\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"whats-the-difference-between-fixed-price-variable-price-and-dynamic-pricing\"><p><strong>1. Fixed price<\/strong><\/p>\n<p>When signing your contract, the supplier sets the energy price. This price will remain fixed for the duration of the contract.<\/p>\n<p><strong>2. Variable or indexed price<\/strong><\/p>\n<p>This variable price fluctuates each month depending on market prices for electricity and gas. The price will be different for each reading.<\/p>\n<p><strong>Note:<\/strong> a variable price formula also includes a fixed amount. In fact, invariable costs are added to both fixed and variable prices, namely the subscription fees, network costs, taxes and surcharges.<\/p>\n<p><strong>3. Dynamic pricing<\/strong><\/p>\n<p>With a dynamic pricing contract, the price of energy varies hour by hour based on supply and demand. It is lower when energy production is abundant (e.g., sunny days) and higher during periods of high demand (e.g., winter evenings). <\/p>\n<p>This system allows you to reduce your bill by adjusting your consumption to off-peak hours, especially with programmable devices (washing machines, charging stations, etc.) or by adjusting certain energy-intensive activities.<\/p>\n<p><strong>Watch out!<\/strong> Adopting a dynamic pricing contract requires some vigilance. It is crucial to fully understand the price fluctuations, as peak periods can be very costly if your consumption is high during those times. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"when-can-i-benefit-from-a-social-tariff\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-9552\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">When can I benefit from a social tariff?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9552\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"when-can-i-benefit-from-a-social-tariff\"><p>The categories of people who qualify for the social tariff are defined by federal law. The following link lists all such conditions giving this right: <a href=\"http:\/\/www.creg.be\/fr\/tarifparame3.html\" target=\"_blank\" rel=\"noopener\">http:\/\/www.creg.be\/fr\/tarifparame3.html<\/a><\/p>\n<p>This status is granted automatically. Customers in Brussels who have unpaid bills and warning notices from their energy supplier may also qualify for this tariff if they meet at least one of the following conditions:<\/p>\n<ul>\n<li>If they benefit from the federal social tariff<\/li>\n<li>If they are enrolled in a debt mediation or a collective debt settlement process<\/li>\n<li>If the CPAS (Public Social Welfare Centre) grants them the status on the basis of a welfare investigation<\/li>\n<li>If BRUGEL grants them the status based on an analysis of their household income<\/li>\n<li>If a household member has the status of BIM (B\u00e9n\u00e9ficiaire de l&#8217;intervention major\u00e9e). For more information, visit (&lt;a href=&#8221;https:\/\/www.inami.fgov.be\/citizen\/fr\/medical-cost\/SANTH_4_4.htm&#8221; target=&#8221;_blank&#8221;&gt;https:\/\/www.inami.fgov.be\/citizen\/fr\/medical-cost\/SANTH_4_4.htm) (only in French and Dutch&lt;\/a&gt;)<\/li>\n<\/ul>\n<p>Sibelga replaces the previous supplier of the protected customers. Energy will be provided at a reduced tariff. However, the home will be fitted with a power limiter to limit the customer&#8217;s energy consumption.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-is-de-default-supplier\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-9553\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is de default supplier?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9553\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"what-is-de-default-supplier\"><p>The gas and electricity market was liberalised in 2007. Since then, consumers have been able to opt to switch suppliers. Consumers who choose to stay with the same supplier are customers of the default supplier, i.e. Engie Electrabel.<\/p>\n<p>Engie Electrabel applies the tariffs included in a so-called <strong>basic<\/strong> <strong>offer<\/strong> to customers who have not switched supplier since 2007. This is what you will find under the default supplier option of the simulator.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"why-is-the-duration-of-the-contract-3-years-for-residential-customers\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-9554\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Why is the duration of the contract 3 years for residential customers?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9554\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"why-is-the-duration-of-the-contract-3-years-for-residential-customers\"><p>In the Brussels-Capital Region, each contract for the supply of electricity must be for a minimum of 3 years. However, any residential customer may terminate the contract at no cost by giving two months\u2019 notice. This does not apply to corporate customers.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-is-the-total-amount-per-year-calculated\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-9555\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How is the total amount per year calculated?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9555\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"how-is-the-total-amount-per-year-calculated\"><p>The price simulator uses the same data as that on your energy bill. It calculates the sum of 3 parameters:<\/p>\n<p><strong>The price of gas or electricity<\/strong><br \/>This includes :<\/p>\n<ul>\n<li><strong>The annual fee.<\/strong> This is the fixed amount you pay your supplier each year regardless of your consumption.<\/li>\n<li><strong>The price per kWh.<\/strong> This is either the price determined at the time of signing the contract or the variable price depending on the market.<\/li>\n<li><strong>The renewable energy contribution + Cogeneration.<\/strong> This includes the supplier&#8217;s costs for the purchase of green certificates.<\/li>\n<\/ul>\n<p><strong>Note<\/strong>: BruSim does not take into account promotional offers from suppliers.<\/p>\n<p><strong>Distribution and transmission costs<br \/><\/strong>The amount you pay for electricity transmission and distribution. These tariffs are identical for all suppliers. The transportation network tariff is approved by the CREG, the federal regulator and the distribution network tariff is approved by BRUGEL.<\/p>\n<p>These costs are generally proportional to your consumption.<\/p>\n<p><strong>Taxes and surcharges<\/strong><br \/>These are set by the public authorities.<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\"> <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"do-the-results-include-vat\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-9556\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Do the results include VAT?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9556\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"do-the-results-include-vat\"><p>The simulation results for <strong>residential<\/strong> customers include VAT.<\/p>\n<p>The simulation results for small <strong>corporate<\/strong> customers exclude VAT.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"questions-about-suppliers-and-energy-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"questions-about-suppliers-and-energy-tab\">\n\t\t\t\t        <style>.elementor-1349 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header 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.elementor-1349 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header > .fa-toggle-svg{font-size:16px;}.elementor-1349 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header svg.fa-toggle{height:16px;width:16px;line-height:16px;fill:#444;}.elementor-1349 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle{color:#444;}.elementor-1349 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header .fa-toggle svg{color:#444;fill:#444;}.elementor-1349 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-toggle{color:#fff;}.elementor-1349 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active .fa-toggle svg{color:#fff;fill:#fff;}.elementor-1349 .elementor-element.elementor-element-5b18542 .eael-adv-accordion .eael-accordion-list .eael-accordion-header.active svg.fa-toggle{fill:#fff;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1349\" class=\"elementor elementor-1349 elementor-1106 elementor-1106\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e77fa4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e77fa4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c683e0\" data-id=\"2c683e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b18542 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"5b18542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-5b18542\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"5b18542\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-is-the-creg-scan\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9551\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is the CREG Scan?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9551\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"what-is-the-creg-scan\"><p>Before choosing your new supplier, it may be worth consulting the CREG Scan (<a href=\"https:\/\/www.creg.be\/fr\/cregscan#\/\">https:\/\/www.creg.be\/fr\/cregscan#\/<\/a>). A complementary tool to our BRUSIM price comparator, the CREG Scan enables you to compare the energy contract you have signed with the current market offer. Please note that this tool only shows the energy part of your current contract (excluding network charges and taxes). <\/p>\n<p>By entering the date of your contract, CREG Scan compares your contract with other products available on the market, and uses a colour code to tell you whether your contract is more or less expensive than the current market average.<\/p>\n<p>The energy component price can then be compared with those of the various suppliers&#8217; offers, included in the tariff simulator, in order for you to make the best choice.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"when-should-i-switch-suppliers\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-9552\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">When should I switch suppliers?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9552\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"when-should-i-switch-suppliers\"><p>The situation is simple: if you are a residential customer, you can switch suppliers <strong>at any time<\/strong>. You can even switch suppliers before the end of your current contract, as long as the terms of this contract are met. If you do not know when your current contract ends, simply notify your new supplier. Your new supplier will then ask your current supplier for the date. Legislation in the Brussels region allows you to change supplier for free provided you give a month notice of termination.<\/p>\n<p>This month period does not apply to corporate customers. For more information on switching supplier, see: <a href=\"https:\/\/www.brugel.brussels\/acces_rapide\/consommateurs-7\/les-8-etapes-pour-changer-de-fournisseur-9\" target=\"_blank\" rel=\"noopener\">https:\/\/www.brugel.brussels\/acces_rapide\/consommateurs-7\/les-8-etapes-pour-changer-de-fournisseur-9<\/a><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-do-i-know-if-my-meter-is-supplied-with-green-electricity\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-9553\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I know if my meter is supplied with green electricity?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9553\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"how-do-i-know-if-my-meter-is-supplied-with-green-electricity\"><p>Green electricity is generated from renewable sources such as wind, sun, water and biomass. The use of green energy brings great benefits to the environment. The generation of green electricity does not produce CO\u00b2 or nuclear waste and therefore helps to reduce the greenhouse effect. Some suppliers offer 100% green energy, whereas others offer a range of green energy and traditional energy services and others still neglect green energy entirely. When running a <strong>simulation<\/strong> via Greencheck, the percentage of green electricity in each offer will be displayed.<\/p>\n<div id=\"ConnectiveDocSignExtentionInstalled\"> <\/div>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"does-the-quality-of-the-energy-i-receive-depend-on-my-supplier\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-9554\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Does the quality of the energy I receive depend on my supplier?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9554\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"does-the-quality-of-the-energy-i-receive-depend-on-my-supplier\"><p>No. The quality of the energy is guaranteed by the distribution network operator. The quality of your electricity and gas is therefore independent of your energy supplier.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"if-i-switch-suppliers-might-my-energy-or-gas-supply-be-interrupted\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-9555\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">If I switch suppliers, might my energy or gas supply be interrupted?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9555\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"if-i-switch-suppliers-might-my-energy-or-gas-supply-be-interrupted\"><p>No. Your connection is managed by your distribution network operator (SIBELGA).<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"what-suppliers-operate-in-the-brussels-capital-region\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-9556\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What suppliers operate in the Brussels Capital Region?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9556\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"what-suppliers-operate-in-the-brussels-capital-region\"><p>Suppliers voluntarily submit their different tariff offers to the Brugel simulator. You will find a list of all the suppliers licensed to supply the Brussels-Capital Region at the following address: <a href=\"https:\/\/www.brugel.brussels\/acces_rapide\/les-acteurs-du-marche-10\/liste-des-fournisseurs-28\" target=\"_blank\" rel=\"noopener\">https:\/\/www.brugel.brussels\/acces_rapide\/les-acteurs-du-marche-10\/liste-des-fournisseurs-28<\/a><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"i-have-a-question-or-comment-who-can-i-contact\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-9557\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I have a question or comment. Who can I contact?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-9557\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"i-have-a-question-or-comment-who-can-i-contact\"><p>I have a question or comment. Who can I contact? For any questions or comments regarding suppliers in the Brussels-Capital Region, contact InforgazElec at <a href=\"https:\/\/www.inforgazelec.be\" target=\"_blank\" rel=\"noopener\">http:\/\/www.inforgazelec.be<\/a> or on 02\/209 21 90.<\/p>\n<p>For questions or comments regarding the use of the simulator, write to <a href=\"mailto:info@brugel.brussels\">info@brugel.brussels<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Find the most frequently asked questions on this page. Questions about BruSim, our simulator Questions about entering data Questions about the results Questions about suppliers and energy How do I use the price simulator? This simulator allows you to compare offers made by electricity and gas suppliers in the Brussels-Capital Region. How do I [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1304","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - BruSim<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - BruSim\" \/>\n<meta property=\"og:description\" content=\"FAQ Find the most frequently asked questions on this page. 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